Managing Multi Channel Customer Service Levels | OrderWise Case Study | Sam Turner & Sons

Orderwise Stand: F58

Managing Multi Channel Customer Service Levels

Family business Sam Turner and Sons Ltd. was established in 1931 in a small warehouse in Middlesbrough, specialising in agriculture and horticultural products.

Today, the leading farm and country equipment supplier has expanded to a large premise in Northallerton with additional stores in Piercebridge, Leyburn and Stokesley.

In less than four years of implementing OrderWise, Sam Turner has grown into an established multi-channel retailer and has increased turnover by 20% and net profit by 16%

Hear how Sam Turners & Sons have managed to keep customer service levels high across across multiple sales channels, including retail, ecommerce, b2b and b2c.


“It’s been revolutionary. It’s so much quicker, so much easier and more information on the screen, we’ve got stock levels there, we’ve got everything we need to tell the customer. We love it.” Caroline Turner, Buyer and Garden Centre Manager


A loyal customer base. A good following online. And behind all that is an ERP system that makes us efficient. Charlie Turner, Director ---------------------------------------------------------------------------- OrderWise is a comprehensive all-in-one business management software suite that brings together your supply chain, order processing, stock management, and distribution processes into a single application held on a single database. Specially designed to be used by a wide range of businesses of any size, our modular package structure means OrderWise can be customised and scaled to meet the specific requirements of your business, allowing you to buy only the features you need and grow into the rest later. This provides a stable infrastructure that drives better business performance and supports ongoing business expansion.

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